ELECTRONIC RENAISSANCE

Help Desk

Support

All Electronic Renaissance apps · Answered by the people who built them

Support for every app published by Electronic Renaissance Inc. is handled directly by the studio. There is no ticket robot and no outsourced help desk — your message lands in the same inbox the developers read.

Contact us

Email is the fastest way to reach us. We aim to reply within two business days.

support support@electronicrenaissance.ca
general hello@electronicrenaissance.ca
entity Electronic Renaissance Inc.
region Toronto, Ontario, Canada

To help us help you

When reporting an issue, please include:

  • The name of the app and its version (shown in the app's settings or on its App Store page)
  • Your device model and iOS version
  • What you were doing, what you expected, and what happened instead
  • Screenshots, if the issue is visible

Purchases and refunds

All purchases are processed by Apple through the App Store, so we cannot issue refunds directly. To request a refund, use Apple's Report a Problem tool or contact Apple Support. If Apple turns you down and you feel that's wrong, write to us — we'll do what we can.

Privacy questions

Questions about your data are answered on our Privacy Policy page, or by our privacy officer at privacy@electronicrenaissance.ca.